Employee Sourcing always promote creating an engaging and collaborative work environment. Employee Sourcingis a leading business process outsourcing company in India. With its commitment to quality we give you ample options to choose from wide range of Customer Service Skills such as answering calls, replying emails, backend chat support etc.

Excellent communication and presentation skills

Exceptional customer service is all about communication. Explaining to our customers that we are listening to them and value their feedback, combined with the ability to express clear messages with warmness and empathy will enhance our customers’ experience.

Familiarity with CRM systems and practices

Our Customer Service Experts are adept with many CRM tools. A Customer Service Executive who is well versed with CRM tool can help the company managing customer interactions and data throughout the customer lifecycle.

Ability to multi-task, prioritize, and manage time effectively

Our Customer Service Executive can do multiple things simultaneously. It helps save time by allowing you to complete multiple tasks concurrently. They could type notes in a client document while speaking to them on the phone. In a conclusive way multitasking saves money, time and at the same time increase productivity.

Strong Call handling skills

When it comes to customer service one must look for this specific trait for a person to have. Call handling can be the reflection of your brand because the call handlers who are at the front end they represent your brand, we at ES have a boundless team of highly talented customer service executive. 65% of potential customers prefer reaching brands over the phone so it becomes highly important to have an extraordinary call handling skills.

Active Listening

There is a thin liner difference between listening and hearing. Hearing means when you hear something unintentionally which you sometimes don’t want to hear, wherein listening means actively paying attention what the speaker is saying, here our customer service executive pay complete attention while customer is giving any information.

Handling Different Types of Customers

We all have them, difficult customers or customers that we perceive to be difficult. Our customer service executive is jubilant in handling different customer; they can turn difficult customers into potentially good customers instead of turning them away.

Taking Responsibility

It is very important to take ownership of the customer’s issue; the key is to take responsibility for the customer’s care. Our Customer service executive has the ability to handle requests without transfers or escalations.

Attentiveness

A total of 43% of consumers see companies as helpful, but not doing anything special to keep their business. Instead, surprise your customers by being fully present and turning your complete attention to their plight.

Patience

Sometimes being shouted at, insulted, and rudely rushed are all just a part of customer service executive’s day, customer service executives at Employee Sourcingare skilled to handle irate customer’s with patience, they are able to realize that this person’s anger has little to do with them, but that they have the chance to turn their day — and their problem — into something positive.g your complete attention to their plight.

Paraphrasing Skills

This is one of those soft skills which can stop your customer to call gain for the same problem, we have trained our customer service executive on paraphrasing so they never forget the summarize the call which as a result saves their call handling time.